Terms & Conditions

Placing Your Orders to Dalton & Associates, Inc.

By Phone: Call our toll-free number – (888) 228-3038 in the United States and Puerto Rico, between 8:00 A.M. and 4:30 P.M. Eastern Standard Time, to speak with a member of our sales team. After hours, on weekends, or holidays, leave your name and number and your call will be returned the next business day. You can also shop and place orders 24/7 on our secure website – www.dalton-associates.com.

By Fax: When ordering by fax, our toll free fax number is (888) 221-0477, please be sure to include the following information;

• Purchase order number and name of person authorized to purchase.
  
• “Ship to” address if different from “bill to”.
  
• Your area code and phone number.
  
• Complete catalog description including catalog number, quantity, size, color, etc.
  
• Include the CREDIT APPLICATION FORM with your method of payment.
  
• For Massachusetts residents add the appropriate sales tax to the subtotal, unless exempt documentation is provided prior to shipment.
  

By Mail: When ordering by mail, our mailing address is:

Dalton & Associates, Inc.
P.O. Box 430
Milford, MA 01757

Please be sure to include the following information:

• Purchase order number or name of person authorized to purchase.
  
• “Ship to” address if different from “bill to”.
  
• Your phone number and area code.
  
• Complete catalog description including catalog number, quantity, size, color, etc
  
• Include the CREDIT APPLICATION FORM with your method of payment.
  
• For Massachusetts residents add the appropriate sales tax to the subtotal, unless exempt documentation is provided prior to shipment.
  

Opening an Account:

It’s easy to open an account with Dalton & Associates, Inc. Fill out the CREDIT APPLICATION FORM and fax back to us at (888) 221-0477. We can generally open an account within several hours, allowing the placement of purchase orders. For your convenience, along with checks, we also accept the following credit cards;

• Visa
  
• Master Card
  
• American Express
  
• Discover

Terms:

Acceptance of orders; Contrary terms; Acceptance of buyer’s order is conditioned upon buyer’s assent to the following terms and conditions, and any inconsistent provision of any purchase order or other writing shall not constitute a part of the contract of sale. If any of these terms and conditions are not acceptable to Buyer, Dalton & Associates, Inc. must be notified promptly.

PRICING & SPECIFICATIONS: All prices in the Dalton & Associates, Inc. catalog or electronic media, reflect the Buyer’s net cost in U.S. currency. The prices do not include freight, applicable federal, state, and local taxes, charges, and duties, or special crating requirements for shipment or export. Buyer shall pay all such costs, taxes, charges, and duties. Prices, colors, and specifications are subject to change without notice. The minimal order accepted is $100.

PAYMENT TERMS: Open account terms of 2% 10 Days, Net 30 Days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. Un-rated or unlisted firms are requested to pay in advance or by credit card for their first initial order. Once the purchaser's credit application has been processed as satisfactory, an open account status will be recognized.

Late fees of 1-1/2% per month on unpaid balances will apply after 30 days from invoice date.

EXCLUSIVE WARRANTY: All products are warranted by the manufacture to the extent of the manufacture’s express warranties. Dalton & Associates, Inc. or any of its subsidiaries shall not be liable, under any circumstances, for consequential or incidental damages, including, but not limited to labor costs or loss of profits arising in connection with the use of or inability to use products purchased from Dalton & Associates, Inc. or any of its subsidiaries or contractors.

SHIPPING: All items ship promptly from factory stock (usually within 7 to 10 working days). All items ship FOB Shipping Point, unless otherwise requested by Buyer. Goods will be shipped via carriers of our choice with shipping, handling, and packaging charges prepaid and added to the invoice. Any extra charges for services requested by Buyer, i.e., special routing, inside delivery, or pre-delivery notification must be paid by consignee.

DAMAGED SHIPMENTS; RISK OF LOSS: Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the delivery receipt. Do not sign the delivery receipt unless this is noted. Concealed damage must be reported within 72 hours from receipt of goods. The consignee must make claim directly and promptly to the carrier for any damage. When damage is not discovered until all of the items are unpacked, a request must be promptly submitted to the carrier for concealed damage inspection and adjustment. Dalton & Associates, Inc. responsibility for loss and damage ceases when the products are accepted for shipment by the carrier.

RETURNED GOODS: Are not accepted unless written authorization has been given by Dalton & Associates, Inc. and will be subject to manufactures restocking charges and refurbishing charges plus freight charges to and from distribution or manufacturing points. Specials or modified equipment are NON-RETURNABLE. Return of goods MUST be within the first 30 days from original shipment date. All returns are subject to inspection, any missing or damaged equipment will be refused. A restocking charge of 20% will be assessed.

CONTROLLING LAW: The validity, construction and enforcement of the purchase agreement between Dalton & Associates, Inc. and Buyer shall be governed by and interpreted under the laws of the State of Massachusetts.

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888-228-3038
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